The purpose of the Business Process Improvement Journal is to share my ideas, opinions, and observations on business process management and assorted sub-topics. The sub-topics include:
- Business Process Identification, Documentation, and Analysis
- Business Process Measurement, Control, and Management
- Business Process Design, Improvement and Reengineering
- People Management
- Strategic Planning
- Software Development and Implementation
- IT Service Management Best Practices
I’m Jim Reardan, a consultant, trainer, entrepreneur, and writer with over 34 years of management experience across a wide range of industries. Most of my career has been in the high-tech industry. I’ve been a salesman, sales manager, technician, project manager, functional manager, business analyst, programmer, software tester, service manager, technical writer, and trainer. On occasion, I’ve ventured into other businesses, but have always returned to the work I know best.
I’ve always been interested in how businesses are organized, how they operate, how they’re managed, and why they fail or succeed. Family, friends, and colleagues tell me I sometimes tend to over-analyze things. Maybe so. I’ll admit that I like things to be well-planned, organized, efficient, and effective. To me, that’s being practical. But everyone has a right to their opinion. The Business Process Journal is one of the platforms I’ll use to express mine.
Contact me here by visiting my consulting Web site, or:
Jim Reardan
Principal Consultant
Process1st Consulting, LLC
(303) 350-9047
